We at ETA Engineering Pvt. Ltd. believe in continuous innovation to generate superior quality in the product and services provided to our clients. Our objective is to have continuous access to new technology and adapt to effectively understand changing customer needs in the present day liberated environment. In this process we aim to provide our customers with effective after Sales Service, which is monitored through Plant uptime and response time. We work as a friendly HVAC Solution Provider to all our most valuable clients.
Our after Sales Service set up is headed by a Senior Service Manager who has several decades of rich multi national experience in providing effective after Sales Service in a highly competitive international environment. He is supported by a team of Service Engineers who have been trained to understand the growing customer needs in the present day focused segment such as Information Technology, Bio-technology, Clean Rooms, Entertainment, Comfort / Process Cooling, Retailing, Telecom, etc.
We maintain certain minimum required consumables / spares at our central stores in order to reduce the down time as much as possible.
Our personnel undertake break down service and preventive maintenance activities on a day-to-day basis and are easily accessible on demand at any time.
Our response time for any service call shall be limited to a maximum of three to four working hours, and are in the process of improving the same.
We also conduct training programs at regular intervals for our service staff to up date them with the latest tools, tackles and testing instruments thus keeping up with technological innovations. At regular intervals, we also depute our service technicians for training at equipment manufacturer’s works at various locations across the world..
With the constant increase in our installation base in the country, we are also taking up Annual Maintenance Service Contracts on both labor only basis and comprehensive basis. This activity is specifically brought into our fold so as to cater to the service needs of our most valuable clientele. We carry out the maintenance and operation services using professional approach and capitalizing on our global sourcing strength.
Many of our customers have bestowed their confidence in our Service Group to provide after Sales Service not only for the equipment supplied by us but also for our
competitor’s product and installations. This has been possible because of the prompt and efficient services rendered by our Service Team.
The after Sales Service is recognized as an important ingredient of our operations and we believe in Total Customer Satisfaction. We give due importance to this aspect that it deserves at the highest levels in our organization.